I. Terms & Conditions
Welcome to Bona Crafts! By accessing or using our website (“Bonacrafts.com”) and purchasing our products, you agree to abide by the following Terms and Conditions. Please read them carefully before proceeding.
1. General Information
Bona Crafts operates from Nepal and specializes in selling authentic Nepalese handicrafts, including traditional Thangka paintings and other handmade items. These Terms and Conditions govern your use of our website and the purchase of our products.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use the site. You also agree to provide accurate and truthful information when making a purchase.
3. Products
- All products are handmade, and slight variations in design, color, or texture may occur. These variations are part of the uniqueness and authenticity of our handicrafts.
- We strive to provide accurate descriptions and images of our products. However, colors may appear slightly different due to monitor settings.
4. Pricing and Payment
- All prices are listed in USD and are subject to change without prior notice.
- Payments are processed securely via third-party payment gateways. Bona Crafts does not store any payment information.
- You are responsible for any additional charges, such as taxes, customs duties, or fees applicable in your country.
5. Shipping and Delivery
- We ship worldwide and aim to process orders promptly. Delivery times may vary based on your location and shipping method.
- Once your order is shipped, we will provide tracking information. Bona Crafts is not responsible for delays caused by customs or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses.
6. Returns and Refunds
Please refer to our Returns and Refunds Policy for detailed information. In summary:
- We ship worldwide and aim to process orders promptly. Delivery times may vary based on your location and shipping method.
- Once your order is shipped, we will provide tracking information. Bona Crafts is not responsible for delays caused by customs or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses.
7. Intellectual Property
All content on Bonacrafts.com, including text, images, logos, and product designs, is the intellectual property of Bona Crafts. Unauthorized use, reproduction, or distribution of any content is prohibited.
8. Limitation of Liability
Bona Crafts shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the item in question.
9. User Conduct
By using our website, you agree to:
- Refrain from using the site for unlawful purposes.
- Avoid interfering with the site’s functionality or attempting unauthorized access.
- Respect the intellectual property rights of Bona Crafts and third parties.
II. Privacy Policy
At Bona Crafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, Bonacrafts.com. By using our website, you agree to the practices described in this policy.
1. Who We Are
Bona Crafts operates from Nepal and specializes in selling authentic Nepalese handicrafts, including traditional Thangka paintings and other handmade items.
2. Information We Collect
We collect only the necessary information required to process your orders and provide you with a seamless shopping experience. This may include:
- Your name
- Email address
- Shipping and billing addresses
- Phone number
Our mission is to connect international customers with the authentic beauty of Nepalese art and culture. Whether you are a collector, a spiritual seeker, or someone looking for a meaningful gift, Bona Crafts offers products that resonate with history, spirituality, and unparalleled craftsmanship.
3. Payment Information
Bona Crafts does not store or process your payment information. All transactions are completed through trusted third-party payment gateways that comply with international security standards. Please refer to the respective payment gateway’s privacy policy for more details on how your payment information is managed.
4. How We Use Your Information
The information we collect is used solely for the following purposes:
- To process and fulfill your orders
- To communicate with you about your order status
- To improve our services and customer experience
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers to help us operate our business, such as shipping partners and payment processors.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and improve its functionality. You can adjust your browser settings to disable cookies if you prefer.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Data Security
We take reasonable precautions to protect your personal information. Our website uses secure encryption protocols to safeguard your data during transmission. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
As a customer, you have the right to:
- Access the personal data we have about you
- Request corrections to any inaccurate information
- Request deletion of your data (subject to legal and operational requirements)
To exercise any of these rights, please contact us using the information provided below.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how your data is handled, feel free to reach out to us:
- Email: [email protected]
- Phone: +977 9818771919
- Address: Thamel, Ktm, Nepal